Return & Refund Policy

Last updated: October 2026

At MaternEase, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

7-day returns

We offer a 7-day return policy from the date of delivery.

To be eligible for a return, your item must be:

For hygiene and safety reasons, the following cannot be returned:

If you receive a damaged or defective product, these conditions don't apply. We'll replace it at no cost.

Contact us: email support@maternease.in or WhatsApp us with your order number and the reason for return.
Approval: we'll review your request within 24 hours and send return instructions.
Pack securely: pack the item in its original packaging with all accessories and tags.
Pickup: we'll arrange a free pickup from your address (for most locations).
Inspection: once we receive and inspect the item, we'll process your refund.

Free return pickup: available for most serviceable PIN codes
Self-ship returns: if pickup is not available in your area, you can ship the item back. We'll reimburse shipping costs up to ₹100 on approval.

Inspection time: 2–3 business days after we receive your return

Refund timeline:

Paid in full online: 5–7 business days to the original payment method
Paid 30% online and the rest on delivery: bank transfer within 7–10 business days (we'll ask for your bank details)

Refund amount: full product price (shipping is free, so there is no deduction)

We currently don't offer direct exchanges. If you'd like a different product:

Tip: you can place the new order straight away, and we'll prioritise your refund once we receive the return.

Contact us within 48 hours of delivery
Send photos of the damage or defect
Once the damaged-item return is approved, the replacement will be delivered within 7 business days