Privacy policy

Last updated: December 2025

At MaternEase, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

Personal Information

When you make a purchase or create an account, we collect:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information (processed securely through payment gateways)

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process Orders: Fulfill and deliver your purchases
  • Communication: Send order confirmations, shipping updates, and customer support responses
  • Improve Service: Enhance our website, products, and customer experience
  • Marketing: Send promotional emails about new products and offers (only with your consent)
  • Legal Compliance: Comply with applicable laws and regulations
  • Fraud Prevention: Detect and prevent fraudulent transactions

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

  • Payment Processors: To process your payments securely (Razorpay, PayU, etc.)
  • Shipping Partners: To deliver your orders (Delhivery, Blue Dart, India Post)
  • Email Service: To send transactional and marketing emails
  • Analytics: To understand website usage (Google Analytics)

All service providers are contractually obligated to keep your information secure and confidential.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation.

Data Security

We implement industry-standard security measures to protect your information:

  • SSL encryption for all data transmission
  • Secure payment gateways (PCI-DSS compliant)
  • Regular security audits and updates
  • Restricted access to personal data
  • Secure servers and databases

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure.

Cookies

We use cookies to:

  • Remember your preferences and shopping cart
  • Understand how you use our website
  • Improve website functionality
  • Deliver personalized content

You can disable cookies in your browser settings, but this may affect website functionality.

Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Opt-Out: Unsubscribe from marketing emails anytime
  • Data Portability: Request your data in a portable format

To exercise these rights, contact us at privacy@maternease.com

Marketing Communications

With your consent, we may send you:

  • New product announcements
  • Special offers and discounts
  • Pregnancy and parenting tips
  • Company updates

You can unsubscribe anytime by:

  • Clicking the "unsubscribe" link in any email
  • Contacting us at support@maternease.in
  • Updating your account preferences

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

After this period, we securely delete or anonymize your data.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your data:

  • Email: support@maternease.in
  • Contact: +91- 8879817541
  • Address: Shop No. 63, Daily Bazar, Panchavati Plaza, Sector 5 Road, Ghansoli Navi Mumbai,MH 400701.

Your privacy matters to us. We're committed to keeping your information safe and secure.