Terms of service

Last updated: October 2026

Welcome to MaternEase. These Terms of Service ("Terms") govern your use of our website and purchase of our products. By accessing our website or making a purchase, you agree to these Terms.

1. General terms

By using maternease.in, you confirm that:

  • You are at least 18 years old or have parental/guardian consent
  • You have the legal capacity to enter into binding contracts
  • You will provide accurate and complete information
  • You will comply with all applicable laws and regulations

2. Products and services

Product information

  • We strive to display accurate product descriptions, images and prices
  • Colours may vary slightly due to screen settings
  • We reserve the right to modify product specifications without notice
  • Product availability is subject to change

Pricing

  • All prices are in Indian Rupees (INR) and include applicable taxes
  • Prices are subject to change without notice
  • Promotional prices are valid for the specified period only
  • We reserve the right to correct pricing errors

3. Orders and payment

Order acceptance

  • Your order is an offer to purchase our products
  • We reserve the right to accept or decline any order
  • Order confirmation does not guarantee acceptance
  • We may cancel orders due to product unavailability, pricing errors or suspected fraud

Payment methods

The payment methods available for your order are shown at checkout.

Payment security

  • All payments are processed through secure, PCI-DSS compliant gateways
  • We do not store your complete card details
  • You are responsible for keeping your payment information confidential

4. Shipping and delivery

  • Delivery timelines are estimates and not guaranteed
  • We are not liable for delays caused by courier services, natural disasters or unforeseen circumstances
  • Risk of loss passes to you upon delivery
  • You must provide accurate shipping information

For complete shipping details, see our Shipping Policy.

5. Returns and refunds

  • Returns must be requested within 7 days of delivery
  • Products must be unused and in original packaging
  • Refund timelines are set out in our Return & Refund Policy
  • We reserve the right to refuse returns that don't meet our policy

For complete return details, see our Return & Refund Policy.

6. User accounts

If you create an account:

  • You are responsible for maintaining account security
  • You must keep your password confidential
  • You are responsible for all activities under your account
  • Notify us immediately of any unauthorised access
  • We reserve the right to suspend or terminate accounts that violate these Terms

7. Intellectual property

  • All content on maternease.in is owned by MaternEase or licensed to us
  • This includes text, images, logos, designs and product descriptions
  • You may not copy, reproduce or distribute our content without permission

8. Prohibited uses

You may not:

  • Use our website for any illegal purpose
  • Infringe on intellectual property rights
  • Transmit viruses or malicious code
  • Attempt to gain unauthorised access to our systems
  • Harass, abuse or harm others
  • Impersonate any person or entity
  • Engage in fraudulent activities

9. Product use and safety

  • Use products only as intended and according to instructions
  • Consult your healthcare provider before using maternity products if you have medical concerns
  • Stop using a product if you experience discomfort
  • Keep products away from fire and heat sources
  • Never leave a baby unattended on a nursing pillow or let a baby sleep on it
  • We are not liable for misuse or improper use of products

10. Limitation of liability

To the maximum extent permitted by law:

  • MaternEase is not liable for indirect, incidental or consequential damages
  • Our total liability shall not exceed the amount you paid for the product
  • We do not guarantee uninterrupted or error-free website operation
  • We are not responsible for third-party content or links

11. Disclaimer of warranties

  • Products are provided "as is" without warranties of any kind, to the extent permitted by law
  • We do not guarantee specific results from product use
  • We make no medical claims about our products
  • Always consult healthcare professionals for medical advice

12. Indemnification

You agree to indemnify and hold MaternEase harmless from claims, damages or expenses arising from your violation of these Terms or of the rights of others.

13. Governing law

  • These Terms are governed by the laws of India
  • Disputes are subject to the exclusive jurisdiction of the courts in Navi Mumbai, India
  • We will try to resolve disputes amicably before legal action

14. Changes to terms

  • We may modify these Terms at any time
  • Changes will be posted on this page with an updated date
  • Continued use of our website constitutes acceptance of the modified Terms

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect.

16. Contact information

  • Email: support@maternease.in
  • WhatsApp: +91 88798 17541
  • Address: Shop No 63, Daily Bazar, Panchavati Plaza, Sector 5 Road, Ghansoli, Navi Mumbai, Maharashtra 400701
  • Hours: Monday to Saturday, 10 AM–6 PM IST

17. Entire agreement

These Terms, together with our Privacy Policy, Shipping Policy and Return & Refund Policy, constitute the entire agreement between you and MaternEase.