Terms of Service

Last updated: December 2025

Welcome to MaternEase! These Terms of Service ("Terms") govern your use of our website and purchase of our products. By accessing our website or making a purchase, you agree to these Terms.

1. General Terms

By using MaternEase.com, you confirm that:

You are at least 18 years old or have parental/guardian consent
You have the legal capacity to enter into binding contracts
You will provide accurate and complete information
You will comply with all applicable laws and regulations

2. Products and Services

Product Information

We strive to display accurate product descriptions, images, and prices
Colors may vary slightly due to screen settings
We reserve the right to modify product specifications without notice
Product availability is subject to change

Pricing

All prices are in Indian Rupees (INR) and include applicable taxes
Prices are subject to change without notice
Promotional prices are valid for the specified period only
We reserve the right to correct pricing errors

3. Orders and Payment

Order Acceptance

Your order is an offer to purchase our products
We reserve the right to accept or decline any order
Order confirmation does not guarantee acceptance
We may cancel orders due to product unavailability, pricing errors, or suspected fraud

Payment Methods

We accept:

Credit/Debit Cards
UPI
Net Banking
Digital Wallets
Cash on Delivery (COD)

Payment Security

All payments are processed through secure, PCI-DSS compliant gateways
We do not store your complete card details
You are responsible for maintaining the confidentiality of your payment information

4. Shipping and Delivery

Delivery timelines are estimates and not guaranteed
We are not liable for delays caused by courier services, natural disasters, or unforeseen circumstances
Risk of loss passes to you upon delivery
You must provide accurate shipping information

For complete shipping details, see our Shipping Policy.

5. Returns and Refunds

Returns must be initiated within 30 days of delivery
Products must be unused and in original packaging
Refunds are processed within 7-10 business days after approval
We reserve the right to refuse returns that don't meet our policy

For complete return details, see our Return & Refund Policy.

6. User Accounts

If you create an account:

You are responsible for maintaining account security
You must keep your password confidential
You are responsible for all activities under your account
Notify us immediately of any unauthorized access
We reserve the right to suspend or terminate accounts that violate these Terms

7. Intellectual Property

All content on MaternEase.com is owned by MaternEase or licensed to us
This includes text, images, logos, designs, and product descriptions
You may not copy, reproduce, or distribute our content without permission
Product images are for reference only and may not be used commercially

8. Prohibited Uses

You may not:

Use our website for any illegal purpose
Violate any laws or regulations
Infringe on intellectual property rights
Transmit viruses or malicious code
Attempt to gain unauthorized access to our systems
Harass, abuse, or harm others
Impersonate any person or entity
Engage in fraudulent activities

9. Product Use and Safety

Use products only as intended and according to instructions
Consult your healthcare provider before using maternity products if you have medical concerns
Discontinue use if you experience discomfort or adverse reactions
Keep products away from fire and heat sources
We are not liable for misuse or improper use of products

10. Limitation of Liability

To the maximum extent permitted by law:

MaternEase is not liable for indirect, incidental, or consequential damages
Our total liability shall not exceed the amount you paid for the product
We do not guarantee uninterrupted or error-free website operation
We are not responsible for third-party content or links

11. Disclaimer of Warranties

Products are provided "as is" without warranties of any kind
We do not guarantee specific results from product use
We make no medical claims about our products
Always consult healthcare professionals for medical advice

12. Indemnification

You agree to indemnify and hold MaternEase harmless from any claims, damages, or expenses arising from:

Your violation of these Terms
Your use of our products
Your violation of any rights of others

13. Governing Law

These Terms are governed by the laws of India
Disputes shall be subject to the exclusive jurisdiction of courts in Navi Mumbai,India.
We will attempt to resolve disputes amicably before legal action

14. Changes to Terms

We reserve the right to modify these Terms at any time
Changes will be posted on this page with an updated date
Continued use of our website constitutes acceptance of modified Terms
Material changes will be communicated via email

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

16. Contact Information

For questions about these Terms of Service:

Email: support@maternease.in
Support: support@maternease.in
Address: Shop No 63, Daily Bazar, Panchavati Plaza, Sector 5 road, Ghansoli, Navi Mumbai, Maharashtra,400701
Hours: Monday - Saturday, 10 AM - 6 PM IST