Shipping Policy

Last Updated: December 2025

At MaternEase, a Trenzora brand, we are committed to delivering your maternity comfort essentials safely and quickly across India.

Shipping Coverage

We ship to all serviceable pin codes across India through our trusted courier partners.All orders will be delivered within 7-10 days

Shipping Charges

FREE SHIPPING on all orders across India — no minimum order value required.

Processing Time

Order Handling: 1–3 business days
Quality Check: Every product is inspected before dispatch
Dispatch Notification: Tracking details will be sent via email and SMS once your order ships

Delivery Timeline

Metro Cities: 3–5 business days
Tier 2 Cities: 5–7 business days
Remote Areas: 7–10 business days

Note: Delivery timelines are estimates and may vary during festivals, peak seasons, or due to unavoidable delays.

Order Tracking

Once your order is shipped, you will receive:

A tracking number via email and SMS
A real-time tracking link
Delivery partner information for easy follow-up

Shipping Partners

We partner with reliable national couriers such as Delhivery, Blue Dart, Xpressbees, and India Post to ensure safe, timely delivery.

Packaging

Every MaternEase product is carefully packaged to ensure it arrives in perfect condition:

Secure, tamper-proof packaging
Protective wrapping for pillows and soft products
Discreet packaging with no product details visible externally

Delivery Issues

Failed Delivery Attempts:
If delivery cannot be completed due to an incorrect address or the recipient's unavailability, couriers will attempt delivery 2–3 times. Please ensure someone is available to receive the package.

Damaged in Transit:
If your package appears damaged, please refuse delivery and contact us immediately at support@maternease.in or via WhatsApp. We will arrange a replacement at no additional cost.

Lost Packages:
In the rare event that your order is lost in transit, please contact us within 7 days of the expected delivery date. We will initiate an investigation and offer a replacement or refund.