Refund policy

Return & Refund Policy

Last updated: December 2025

At MaternEase, your satisfaction is our priority. We want you to love your purchase, but if you're not completely satisfied, we're here to help.

07-Day Easy Returns

We offer a 07-day return policy from the date of delivery. If you're not satisfied with your purchase, you can return it within 07 days for a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet these conditions:

Returned within 07 days of delivery
Unused and in the same condition you received it
In original packaging with all tags attached
Accompanied by proof of purchase (order number or invoice)

Damage : Once damage order is return and approved then the order will be delivered in 7 days .

Return & Exchange : If return is approved then exchange or replaced product will be delivered in 7 days.

Return should be made within 7 days after receiving the product

Refund policy : If approved then refund will be credited to the original payment method within 7 days.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once the packaging is opened:

Products with removed or damaged hygiene seals
Items that have been washed or used
Products without original packaging

Note: If you receive a damaged or defective product, this policy does not apply - we'll replace it immediately at no cost.

How to Initiate a Return

Contact Us: Email support@maternease.com or WhatsApp us with your order number and reason for return
Approval: We'll review your request within 24 hours and provide return instructions
Pack Securely: Pack the item in its original packaging with all accessories and tags
Schedule Pickup: We'll arrange a free pickup from your address (for most locations)
Inspection: Once we receive and inspect the item, we'll process your refund or exchange

Return Shipping

Free Return Pickup: Available for most serviceable pin codes
Self-Ship Returns: If pickup is not available in your area, you can ship the item back. We'll reimburse shipping costs up to ₹100 upon approval

Refund Process

Inspection Time: 2-3 business days after we receive your return

Refund Timeline:

Online Payments: 5-7 business days to original payment method
COD Orders: Bank transfer within 7-10 business days (we'll request your bank details)

Refund Amount: Full product price (shipping is free, so no deduction)

Exchanges

We currently don't offer direct exchanges. If you'd like a different product:

Return your current item for a refund
Place a new order for the product you want

Tip: To avoid waiting for refund processing, you can place the new order immediately and we'll prioritize your refund once we receive the return.

Damaged or Defective Products

If you receive a damaged or defective product:

Contact us immediately (within 48 hours of delivery)
Send photos of the damage or defect
Once Damaged Order return is approved then the replacement order will be delivered within 7 business days.